Privacy Policy

IslandHop ("IslandHop", "we", "us", or "our") operates an on-demand logistics and delivery platform connecting customers with drivers, restaurants, merchants, and service professionals across Trinidad & Tobago and the wider Caribbean (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

By using the Service, you agree to the collection and use of information in accordance with this policy.

Account & profile data: name, email address, phone number, password (hashed), profile photo, and user role (customer, driver, merchant, or admin).

Location data: precise GPS location for customers (delivery addresses) and drivers (real-time tracking during active trips), used to match, route, and track orders.

Order & transaction data: order details, delivery addresses, items, prices, wallet balances, and payment records.

Payment data: processed securely by third-party processors (Stripe, PayPal, WiPay). We do not store full card numbers on our servers.

Driver/merchant onboarding data: vehicle details, identification documents, business registration, and banking/payout information required for verification and payouts.

Device & usage data: device identifiers, app version, log data, and analytics.

We use your information to: create and manage your account; match customers with drivers and merchants; process orders, payments, and payouts; provide real-time tracking; send transactional and service notifications (via SMS, WhatsApp, email, and push); verify driver and merchant eligibility; prevent fraud and abuse; provide customer support; and comply with legal obligations.

Driver location is collected in the background only while a driver is online/on an active trip, to enable order matching, navigation, live tracking, and safety. Customers may share location to set delivery points. You can disable location permissions in your device settings, though this will limit core functionality of the Service.

We share information only as needed to operate the Service: with the driver/merchant fulfilling your order (limited to what is necessary, e.g., name, delivery location, order details); with payment processors; with service providers (cloud hosting, messaging via Twilio, email via Microsoft 365); and where required by law or to protect rights and safety. We do not sell your personal information.

We retain personal data for as long as your account is active or as needed to provide the Service and comply with legal, tax, and accounting obligations. We apply industry-standard safeguards including encrypted transport (HTTPS), hashed passwords, and access controls. No method of transmission or storage is 100% secure.

You may access, update, or request deletion of your personal data, and opt out of non-essential communications. To exercise these rights, contact us at the address below. Deleting your account may remove access to historical orders and wallet balances subject to applicable law.

The Service is not directed to individuals under 18. We do not knowingly collect data from children.

We may update this Privacy Policy from time to time. Material changes will be notified within the app or by email. Continued use of the Service after changes constitutes acceptance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

With your consent, IslandHop uses Twilio to send transactional and service messages by SMS and WhatsApp — including one-time passcodes (OTP), order confirmations, driver and delivery status updates, and account alerts. Consent to receive these messages is collected when you provide your mobile number at sign-up or in your profile.

Message and data rates may apply and message frequency varies. You can opt out of text messages at any time by replying STOP; reply HELP for assistance. Opting out may limit service notifications such as delivery tracking. See our Terms & Conditions for full messaging terms.

For privacy questions or requests, contact support@islandhoptt.com. IslandHop is operated under the laws of Trinidad & Tobago.